Wireless Support

We have the to allow that new device onto our network, so you will have to call us 888-920-0870. We will need the WAN MAC address which can be found on the bottom of the router or on the status page of the routers administration section.

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If you are having to constantly reboot your router in order to get your Internet to work again, chances are you have a Linksys router. We have fond that there is some type of issues with the software that runs on this routers. If you don't have a Linksys router, then you may have a configuration with your router. We HIGHLY RECOMMEND D-Link, NetGear, or Belkin routers. If you have any further questions or need more assistance please contact us.

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The radio that is mounted outside your home does require power to operate. You should treat it like you would any other electronics in your home. We RECOMMEND you disconnect the power adapter from the wall during any type of storm. This will insure that our equipment and your equipment will be free of any damage that might occur.

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We use multiple frequencies in different areas. We use a mixture of 900Mhz, 2.4Ghz, 5.7Ghz, and 5.2Ghz. If you are an ISP and need more detailed information please contact us.

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This means that your computer does not have an IP address. This error can mean a few different things, but the two most common are 1) You need to renew your IP address or 2) We need to Authorize your MAC address. To correct the first one is going to depend on which Operating System you have installed.

Windows 95/98/ME

1. Click Start
2. Cilck Run
3. In the run window type winipcfg
4. Click ok
5. Click the Release All button in the lower right hand corner
6. Click the Renew All button in the lower right hand corner

Windows XP/Vista

1. Right Click on your Local Area Connection
2. Left click on Repair

If the above options do not work you will need to contact our support department.

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That depends on where you are moving. If you are moving within our service area we can transfer your service to the new location. There is a $65.00 fee to transfer locations. If you are moving oustide our service are then you need to contact us so we can schedule a time for us to get our equipment from you location.

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